TERMS AND CONDITIONS
Voice Soul is an AI-enabled voice, image and language assistance platform that enables its users to record, upload, translate, process and receive audio, image-based, contextual and language-related outputs through artificial intelligence and third-party processing systems (collectively referred to as the “Services”), and is owned and operated by Sohofi Global Technologies, a partnership firm based in India, with its registered office at Flat No. 203, 23/1, J R Makwoods Apartments, Old Mangammanapalya Road, Popular Colony, Mangammanapalya, Bengaluru, Bengaluru Urban, Karnataka, 560068 (hereinafter referred to as “SOHOFI”, the “Company”, “we”, “us”, “our”, or “ourselves”).
These Terms and Conditions (“T&Cs” / “Terms and Conditions”) set out the complete terms applicable to Users and/or Visitors (collectively referred to as “you”, “your”, or “yourself”) of the Platform and govern their access to and use of the Services offered on the Platform. Please note that certain Services may require you to agree to additional terms and conditions specific to those Services. Unless expressly stated otherwise, such additional terms shall be deemed to be incorporated into these T&Cs by reference.
Understanding and accepting these T&Cs is essential, as your use of the Platform or Services in any manner signifies your full and unconditional acceptance of these terms.
These T&Cs, along with our Privacy Policy, consent notices, subscription terms, virtual coin / wallet terms and any feature-specific terms (collectively, the “Terms”), constitute a legally binding agreement between you and the Company, governing your use of Voice Soul and all Services made available through Voice Soul (the “Platform”).
These Terms and Conditions shall become effective from the date they are published on the Platform (the “Effective Date”).
PLEASE READ THESE TERMS CAREFULLY BEFORE PROCEEDING TO USE THE PLATFORM. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM OR THE SERVICES PROVIDED BY THE PLATFORM.
The Company reserves the right to change or modify these Terms at any time, at its sole discretion. Any changes or modifications will be effective upon posting the revisions on the Platform or upon such other date as may be notified by the Company. By impliedly or expressly accepting these Terms, or through continuous use of the Services and/or the Platform, you accept and agree to be bound by any amendments, updates and modifications to the Terms, as may be amended, updated and modified from time to time, subject to any notice or consent requirement under Applicable Laws.
This document constitutes an electronic record under the Information Technology Act, 2000, as amended from time to time, along with the rules framed thereunder and other Applicable Laws and statutory provisions governing electronic records and electronic contracts in India. This document has been generated by a computer system and does not require a physical or digital signature for validity.
The T&Cs governing your use of the Platform as well as availing our Services are set forth below:
1. DEFINITIONS
Unless repugnant to the context, the terms used in these T&Cs have the following meaning:
1.1. “Account” means the account, profile, login credential or access credential created by a User on the Platform at the time of registration or use.
1.2. “Advertising Partners” means third-party ad networks, Offer Wall providers, analytics providers, attribution partners, app stores, advertisers, survey providers, game providers and other advertising technology or monetization partners integrated with or accessible through the Platform.
1.3. “Affiliate” in relation to the Company, shall mean and include any entity that directly or indirectly Controls, is Controlled by, or is under common Control with the Company, but only for so long as the control exists. The term “Control” for the purposes of this definition means direct or indirect ownership or control of more than 50% of the voting interests or the ability to direct management or policy.
1.4. “AI Output” means translations, transcripts, descriptions, audio responses, text, explanations, classifications, responses, recommendations or other outputs generated or assisted by artificial intelligence, machine-learning models, translation engines, speech engines, computer-vision systems or related third-party APIs.
1.5. “Applicable Laws” shall mean and include all applicable laws, statutes, ordinances, rules, regulations, notifications, orders, judgments, governmental directions, guidelines and requirements having the force of law, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and rules framed thereunder, the Consumer Protection Act, 2019, applicable payment and consumer-protection laws, and any mandatory local laws applicable to a User in their jurisdiction with respect to these T&Cs.
1.6. “Coins” means virtual credits, tokens, usage credits, wallet units, promotional credits or similar non-cash units made available on the Platform for accessing, consuming or unlocking the Services. Use of the Services is permitted only against available Coins in the User’s Account, and Coins may be earned only through: (a) completion of tasks, offers or other activities made available through the Offer Wall, subject to third-party verification; and/or (b) allocation of Coins under the User’s selected Premium Membership Plan.
1.7. “Content” means audio, voice recordings, speech, images, image links, prompts, text, metadata, feedback, files, messages, names, likenesses, usage instructions and other material submitted, uploaded, recorded, transmitted or made available by or on behalf of a User.
1.8. “Force Majeure Event” includes any act, event, happening, omission or accident beyond the reasonable control of the Company, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, riots, labor disputes, government action, court orders, regulatory restrictions, internet or telecommunications failures, cloud outages, cyber incidents, denial-of-service attacks, app-store actions, payment-network failures, third-party API outages, power failures, sanctions, export restrictions or other events beyond reasonable control.
1.9. “Location Data” means location data collected from or derived through a device, IP address, device settings, GPS, Wi-Fi, Bluetooth, cell tower information or other technical sources, including latitude-longitude coordinates where permission is granted.
1.10. “Offer Wall” means the third-party monetization interface, module or feature integrated into or accessible through the Platform, through which Users may complete eligible tasks, surveys, games, rewarded advertisements, forms, installs or other offers made available by Advertising Partners or other third-party providers, in exchange for Coins credited to the User's Account, subject to third-party verification, eligibility criteria, completion conditions, anti-fraud checks and these Terms.
1.11. “Platform” means the Voice Soul mobile application, website, web application, APIs, interfaces, software, tools, content and related services owned, controlled or operated by SOHOFI.
1.12. “Premium Membership Plan” means a paid membership plan made available by the Company from time to time under which Coins are allocated to the User based on the selected plan and may receive such ancillary benefits as are displayed on the Platform. Premium Membership does not create a separate right to use the Services without Coins; all use of the Services remains subject to availability and deduction of Coins.
1.13. “Services” means the features, functionalities, tools and services provided through the Platform, including voice-to-voice translation, image-to-voice functionality, contextual image assistance, language mapping, location-based language configuration, customer support and related functionality. The Services may be used only by consuming Coins available in the User’s Account.
1.14. “Subscription Fee” means the fixed or recurring fee payable by the User for a Premium Membership Plan under which Coins are allocated to the User based on the selected plan, together with any ancillary benefits displayed on the Platform, app store or applicable purchase flow.
1.15. “Third-Party Services” means services, APIs, SDKs, platforms, tools, payment gateways, app stores, AI vendors, cloud providers, advertising partners, analytics providers, Offer Wall providers, survey providers, game providers, external websites, linked content and other third-party products or services used by, linked to, integrated with, or accessible through the Platform.
1.16. “Usage Charge(s)” means the Coin deduction, credit consumption, wallet deduction or other usage-linked deduction applicable to a User’s use of any Service or feature. Usage Charges are discharged only through Coins available in the User’s Account.
1.17. “User” means any individual or legal person who has registered on, subscribed to, accessed or used the Platform or any Service.
1.18. “Visitor” means any individual who accesses or views the Platform without creating an Account or subscribing to any Service.
2. ACCEPTANCE OF TERMS
2.1. The Visitor and/or User is deemed to have read, understood and accepted the T&Cs, in their entirety, as well as the Privacy Policy and any additional terms applicable to a Service, when the Visitor and/or User accesses, browses, registers on, subscribes to a Premium Membership Plan, earns Coins through the Offer Wall, uses Coins, or otherwise uses the Platform or Services in any manner.
2.2. These Terms apply to all Users and Visitors, subject to any non-waivable statutory or consumer rights available to you under the laws applicable in your location/jurisdiction. The governing law and dispute forum for these Terms shall remain the laws of India and the courts of India as set out in Clause 21.
2.3. The User acknowledges that certain Services may be subject to additional terms, subscription terms, app-store terms, payment-provider terms, consent notices, privacy notices, Offer Wall terms, advertising terms or feature-specific instructions. Such terms are incorporated into these T&Cs to the extent applicable.
2.4. The terms and conditions contained herein expressly supersede all prior oral or written understandings, communications or representations between the User and the Company relating to the Platform, except to the extent expressly preserved in writing by the Company.
2.5. The Visitor and/or User represents that they are legally competent to contract under Applicable Laws, including the Indian Contract Act, 1872, and are at least 18 years of age or the age of majority in their jurisdiction, whichever is higher, unless a specific Service expressly permits otherwise in compliance with Applicable Laws.
2.6. If the Platform is accessed or used on behalf of a company, organization or other legal person, the individual accepting these Terms represents and warrants that they are authorized to bind such person to these Terms.
2.7. If you do not agree to these Terms, you must immediately discontinue access to and use of the Platform and Services.
3. CONDITIONS FOR USE
3.1. You must use the Platform only for lawful purposes and in accordance with these Terms, all notices displayed by the Platform, the Privacy Policy and Applicable Laws.
3.2. You acknowledge that the Company does not and cannot independently verify all Content submitted by Users, all local-law requirements applicable to Users, or all circumstances in which the Platform is used. You are solely responsible for determining whether your use is lawful in your jurisdiction and in the jurisdiction of any person whose voice, image, information or rights are affected by your use.
3.3. You must provide only true, accurate, complete and current information, including name, email address, mobile number, device information, subscription information, payment-related information and any other information required for registration, support, verification, payments or use of Services.
3.4. You are responsible for maintaining the confidentiality of your Account credentials, device access, authentication information and any activity under your Account. You must promptly notify the Company of any suspected unauthorized access, misuse, loss of credentials or security incident affecting your Account.
3.5. You acknowledge that the Platform may require microphone access, speaker/audio access, camera access, gallery or media access, location access, notification permissions, network access, device identifiers and other device permissions. If you deny, withdraw or restrict required permissions, certain Services may not function, may function in a degraded manner, or may be unavailable.
3.6. You are solely responsible for internet connectivity, mobile data charges, roaming charges, device costs, app-store charges, bank charges, payment-provider charges and all other third-party charges associated with your access to and use of the Platform.
4. OUR SERVICES
4.1. The Platform may provide AI-assisted voice, image and language assistance features, including recording or uploading audio, receiving translated audio, capturing or uploading images, submitting image links, asking contextual questions, receiving translated or descriptive voice outputs, accessing language sets based on location, using Coins, viewing advertisements, completing third-party offers, and accessing membership-related benefits. All use of the Services is conditional on the User having sufficient Coins in their Account, and Services will be consumed only through deduction of Coins.
4.2. Voice-to-voice functionality may process your recorded or uploaded audio through the Company’s systems and/or Third-Party Services to generate translated audio, transcriptions, language responses or related AI Outputs. Translation results may be inaccurate, incomplete, delayed, unsuitable or inconsistent across languages, dialects, accents and contexts.
4.3. Image-to-voice functionality may process images captured through your device camera, selected from your gallery, uploaded by you, or provided through a link, together with prompts or questions, to generate descriptions, translations, contextual answers or voice responses. Object recognition, text recognition, image interpretation and contextual understanding may fail or produce incorrect or offensive outputs.
4.4. The Platform may use Location Data to automatically detect, configure or customize language sets, regional experiences, available languages, feature availability, fraud-prevention controls and compliance settings. Language availability may vary by geography, device, operating system, permissions, subscription tier, Coin balance, third-party availability and Applicable Laws.
4.5. Where the Platform requests gallery or media permissions, you should use selected-photo or limited access where your device supports it if you do not wish to grant broader access. The Company intends to process images that you select, upload, capture or submit for use with the Platform and does not intend to process unrelated gallery content.
4.6. Free access to the Platform may include advertisements, sponsored placements, rewarded ads, interstitial ads, banners, Offer Wall prompts or promotional content. However, availability of the Platform without payment of a Subscription Fee does not create any entitlement to use the Services without Coins. Users who do not hold a Premium Membership Plan may earn Coins only by completing eligible tasks, offers or other activities through the Offer Wall, subject to third-party verification and these Terms.
4.7. Premium Membership Plans may include allocation of Coins based on the selected plan and may also include an ad-free or reduced-ad experience, premium skins or user interface elements, additional language support, enhanced features, higher usage limits, priority processing, membership benefits or other ancillary benefits. Actual Coin allocation and benefits are subject to the specific Premium Membership Plan displayed at the time of purchase and may vary by region, device, app-store channel and Applicable Laws. Premium Membership does not permit use of the Services without deduction of Coins.
4.8. The Company may add, remove, suspend, modify, limit, test or discontinue any Service, feature, language, model, Coin mechanic, advertisement placement, subscription benefit, user interface, premium skin, Offer Wall integration or Third-Party Service at any time, subject to any mandatory notice obligation under Applicable Laws.
5. CREATION OF ACCOUNT
5.1. To access certain Services, you may be required to register on the Platform and create an Account by providing information requested by the Company, which may include name, email address, mobile number, device identifiers, location permissions, subscription details, payment-related information and other information described in the Privacy Policy.
5.2. You agree to provide accurate and complete information during registration and to keep such information updated. The Company may reject, suspend, restrict or terminate an Account if information is inaccurate, incomplete, fraudulent, unlawful, unverifiable or otherwise inconsistent with these Terms.
5.3. You are solely responsible for all activity conducted through your Account, including recordings, uploads, prompts, image links, Coin earning through the Offer Wall, Coin allocation under Premium Membership Plans, Coin consumption, subscriptions, Offer Wall activity, advertisements viewed and payments initiated through your Account or device.
5.4. The Company may require verification, authentication, consent confirmation or other checks before allowing access to certain Services, processing payments, crediting Coins, enabling Premium Membership Plans or responding to support or privacy requests.
5.5. You must not create or use fake accounts, duplicate accounts, automated accounts, emulator-based accounts, accounts created through misleading information, or accounts intended to manipulate Coins, advertisements, Offer Wall rewards, trials, promotions or subscription benefits.
5.6. You may request Account deletion or closure through the mechanisms provided by the Platform or by contacting the Company. Account deletion may result in loss of access to Services, Coins, rewards, subscription benefits, usage history, settings and other Account-related information, subject to retention permitted or required under Applicable Laws.
5.7. The Platform is not intended to operate as a permanent chat, transcript, call-recording, image-storage or archival service. Users should not expect permanent storage or recovery of recordings, translations, images, prompts, outputs or session history.
6. CONDITIONS FOR SERVICES
6.1. The Platform may be offered through Account registration, promotional access, Premium Membership Plans, Coin-based access, Offer Wall access or a combination of the foregoing, as determined by the Company from time to time. Notwithstanding any other access route, the Services may be used only through Coins available in the User’s Account.
6.2. Trial or promotional access, if offered, may be limited by time, geography, device, Account, feature, Coin balance, usage threshold, advertisement availability or other conditions displayed by the Platform. The Company may change, limit, suspend or withdraw any trial or promotion at any time, subject to Applicable Laws.
6.3. Continued access to and use of the Services requires sufficient Coins in the User’s Account. Coins may be credited only through: (a) successful completion of eligible tasks, offers or other activities in the Offer Wall, subject to third-party verification, tracking and approval; and/or (b) allocation under the User’s selected Premium Membership Plan. The Platform may restrict, pause or prevent use of the Services where the User has insufficient Coins.
6.4. Premium Membership Plans may renew automatically at the end of each billing period unless cancelled in accordance with the applicable purchase channel, app-store rules, payment-provider rules or Platform instructions. Deleting the app or ceasing use of the Platform may not cancel a Premium Membership Plan.
6.5. The Company does not guarantee uninterrupted access to the Platform, any Service, Premium Membership Plan, membership benefit, language set, AI feature, advertisement, Offer Wall, Coin balance or Third-Party Service. Services may be delayed, unavailable, rate-limited or degraded due to maintenance, updates, model changes, network issues, permissions, insufficient Coins, third-party failures, regulatory restrictions, security events or Force Majeure Events.
6.6. The Company may process User Content transiently to provide requested Services and may endeavour to delete or anonymize certain voice, image or prompt data after processing. However, the Company does not represent that all data is immediately deleted. Data may be temporarily retained for operational, security, debugging, quality, analytics, fraud-prevention, billing, dispute-resolution, compliance, legal or backup purposes, as further described in the Privacy Policy.
6.7. Users acknowledge that Third-Party Services may process Content, device information, Location Data, identifiers, transaction information, ad data, Offer Wall activity or other information to provide, secure, monetize, analyze, support or improve the Platform, subject to the Privacy Policy and Applicable Laws.
7. PRICING AND OTHER PAYMENT TERMS
7.1. The Platform may include Subscription Fees for Premium Membership Plans, Coin deductions, app-store charges, payment-provider charges, taxes, duties, levies or other amounts displayed at the time of purchase or use. The Services themselves are consumed through Coins and not through any separate cash-per-use mechanism unless expressly introduced by the Company in accordance with Applicable Laws.
7.2. Coins are virtual digital credits made available solely for use within the Platform. Coins are not money, stored value, securities, deposits, e-money, digital currency, crypto-assets, property rights or payment instruments, and have no cash value outside the Platform.
7.3. Coins are personal to your Account, non-transferable, non-assignable, non-exchangeable, non-redeemable for cash, non-refundable except where required by Applicable Laws, and may be subject to expiry, revocation, suspension, usage limits or forfeiture as described in the Platform or these Terms.
7.4. For avoidance of doubt, all Services on the Platform are available for use only through Coins. A User must have sufficient Coins in their Account before initiating or continuing any Service. If the User does not have sufficient Coins, the Platform may deny, suspend, stop, limit or fail to complete the relevant Service, without liability to the Company.
7.5. Coins may be obtained only through: (a) successful completion of eligible tasks, offers or other activities made available through the Offer Wall, including surveys, games, forms, rewarded ads or third-party offers; and/or (b) allocation of Coins under the User’s selected Premium Membership Plan. The Company may also issue corrective or goodwill Coin adjustments at its discretion, but no User has a right to purchase, transfer, redeem or otherwise obtain Coins outside the mechanisms expressly made available by the Company.
7.6. Coin consumption may be based on factors including duration of active usage, timer-based usage, session length, processing time, AI compute usage, feature type, request complexity, language pair, enhanced language support, image processing, audio processing, third-party processing costs, premium features, network conditions and any minimum or fractional rounding rules.
7.7. Different Services may consume different quantities of Coins. Voice-to-voice translation, image-to-voice functionality, enhanced language support, premium features, complex prompts, long audio sessions, image analysis and AI-intensive requests may consume Coins at different rates.
7.8. Coin deductions may occur in real time, at periodic intervals, upon feature execution, after a session ends, after processing completes, or when a third-party cost is incurred. A displayed timer, estimate, balance, conversion rate or consumption indicator is indicative only unless the Platform expressly states otherwise.
7.9. A session may begin when you activate, open, start recording, upload content, submit a request, initiate processing or otherwise use a relevant feature, and may continue until you end the session, processing completes, the Platform times out, or the Company’s systems determine that the session has ended. Inactivity, background processing, network delay, API delay, retry attempts, device interruption or user interruption may still consume resources and may result in Coin deductions.
7.10. Except where required by Applicable Laws or expressly stated in the Platform, the Company will not refund or reinstate Coins for partially consumed sessions, interrupted sessions, user error, device issues, internet failure, API downtime, third-party failure, user cancellation, inaccurate AI Output, dissatisfaction with results, feature changes, expired Coins or loss of access resulting from breach of these Terms.
7.11. Unused Coins may expire after 3 (three) months from purchase or allocation unless a different period is displayed in the Platform or required by Applicable Laws. Promotional, bonus, referral or Offer Wall Coins may expire earlier. Coins may lapse on Account closure, termination, inactivity for 6 (six) months, refund, chargeback, fraud, abuse, breach of these Terms or discontinuation of the relevant Service.
7.12. Offer-wall Coins or rewards may be subject to third-party verification, eligibility criteria, completion conditions, tracking rules, anti-fraud checks, geographic limitations and delay. The Company may credit Coins only after receiving confirmation from the relevant third-party provider and may reverse Coins if the provider reverses, rejects or invalidates the reward.
7.13. Payments may be processed by app stores, payment gateways, banks, card networks, wallet providers or other third-party payment processors. The Company does not control all aspects of third-party payment processing and is not responsible for third-party payment failures, delays, authorization refusals, currency conversion, bank charges or processor errors.
7.14. All payments are final and non-refundable except where expressly stated by the Company, required by Applicable Laws, or mandated by the applicable app-store or payment-provider policy. Taxes may apply and may vary by jurisdiction, purchase channel, currency and transaction type.
7.15. The Company may suspend or terminate access, withhold Coins, revoke benefits, refuse service, or reverse allocations if a payment fails, is reversed, is subject to chargeback, appears fraudulent, violates payment-provider rules, or is linked to misuse, breach, unauthorized access or unlawful conduct.
8. CANCELLATION OF SUBSCRIPTION PLAN
8.1. You may cancel a Premium Membership Plan in accordance with the cancellation mechanism provided in the Platform, app store, payment-provider interface or applicable purchase flow. You are responsible for cancelling before renewal if you do not wish to be charged for the next billing period.
8.2. Deleting the Platform from your device, ceasing use, revoking permissions or uninstalling the app may not cancel a subscription. Cancellation must be completed through the applicable subscription-management channel.
8.3. Unless otherwise required by Applicable Laws or applicable app-store rules, cancellation affects future billing only and does not entitle you to a refund for the current billing period, partially used membership period, unused ancillary benefits or consumed Coins. Unused Coins allocated under a Premium Membership Plan may remain available only to the extent and for the period displayed on the Platform or required by Applicable Laws.
8.4. After cancellation, you may continue to access paid features until the end of the then-current paid period, unless your Account is suspended or terminated for breach, fraud, misuse, non-payment, chargeback or violation of Applicable Laws.
8.5. The Company may cancel, suspend, downgrade or terminate a subscription if the payment method fails, a chargeback occurs, an app store or payment provider refuses processing, the User breaches these Terms, or continuation of the subscription would create legal, security, operational or commercial risk.
8.6. On Account closure, subscription expiry or termination, unused Coins, promotional credits, rewards and benefits may lapse or become inaccessible, except where Applicable Laws require otherwise.
9. THE AI MODEL AND PROCESSING
9.1. The Platform uses AI, translation engines, speech-processing systems, computer-vision models and Third-Party Services. AI Outputs are generated algorithmically and may be inaccurate, incomplete, delayed, biased, offensive, unsafe, unsuitable, mistranslated or inconsistent across languages, dialects, regions, contexts or devices.
9.2. The Company does not warrant that any translation, transcription, image description, object recognition, contextual response, audio output or other AI Output will be correct, complete, timely, reliable, suitable, lawful, non-infringing or fit for any particular purpose.
9.3. You must independently verify AI Outputs before relying on them. You must not rely on the Platform or any AI Output for medical, legal, financial, tax, investment, emergency, governmental, immigration, law-enforcement, safety-critical, life-critical, regulated professional, high-risk or other decisions where inaccurate translation or output could cause harm, loss, liability or legal consequence.
9.4. The Platform is not a substitute for professional translators, interpreters, lawyers, doctors, financial advisers, emergency services, government authorities or other qualified professionals. If a matter is important, urgent, regulated, safety-sensitive or legally consequential, you must obtain independent professional assistance.
9.5. You grant the Company, its Affiliates and service providers a limited, worldwide, non-exclusive, royalty-free, sublicensable and transferable license to host, store, cache, transmit, process, reproduce, analyze, convert, transcribe, translate, generate, display, perform, adapt and otherwise use User Content solely to operate, provide, maintain, secure, troubleshoot, improve, support and develop the Platform, enforce these Terms, comply with Applicable Laws, prevent fraud or abuse, and provide requested Services.
9.6. The Company may transmit User Content and related data to Third-Party Services, including AI vendors, cloud providers, analytics providers, payment processors, advertising partners and Offer Wall providers, for the purposes described in these Terms and the Privacy Policy.
9.7. The Company will not be liable for misunderstandings, mistranslations, miscommunication, incorrect image interpretation, object-recognition failures, contextual errors, offensive AI Outputs, missed nuance, dialect mismatch, tone mismatch, latency, service interruption, or any decision or action taken in reliance on an AI Output, except to the limited extent liability cannot be excluded under Applicable Laws.
10. GENERAL UNDERTAKING BY VISITOR/ USER
10.1. The Visitor/User undertakes to use the Platform in compliance with Applicable Laws, these Terms, the Privacy Policy, all consents and permissions required from third parties, and all reasonable instructions displayed by the Company.
10.2. The User represents that they own or have all rights, licenses, permissions and consents required to submit, record, upload, transmit or process Content through the Platform, including consent from any person whose voice, image, likeness, personal information, confidential information or intellectual property appears in the Content.
10.3. The User must not record, upload or process any person’s voice, image, personal information, biometric information, confidential information or sensitive information without all consents and legal grounds required under Applicable Laws.
10.4. The User shall not use the Platform for unlawful surveillance, unauthorized recordings, stalking, harassment, impersonation, deception, phishing, spam, automated abuse, scraping, illegal data collection, biometric misuse, doxxing, identity theft, fraud, money laundering, sanctions evasion, infringement of intellectual property, circumvention of technological measures, or violation of any person’s privacy or publicity rights.
10.5. The User shall not upload, record, process, generate, transmit, display, link to or distribute unlawful, harmful, abusive, defamatory, obscene, pornographic, sexually explicit unlawful, hateful, discriminatory, violent, exploitative, harassing, threatening, fraudulent, misleading, invasive, infringing or otherwise objectionable content.
10.6. The User shall not attempt to reverse engineer, decompile, disassemble, copy, modify, bypass, overload, probe, scan, test, disrupt, interfere with, damage, compromise or gain unauthorized access to the Platform, Company systems, user accounts, security controls, payment systems, Coin mechanics, APIs, ad systems, Offer Wall systems or Third-Party Services.
10.7. The User shall not use bots, scripts, emulators, virtual devices, click farms, fake accounts, manipulation techniques, misleading information, VPN abuse, GPS spoofing, repeat installs, automation or other means to obtain Coins, rewards, subscriptions, discounts, usage benefits or advertising rewards improperly.
10.8. Where image links or third-party URLs are submitted, the User is solely responsible for the legality of the linked content, the right to use such linked content, and the consequences of processing such linked content through the Platform.
10.9. The Company may investigate suspected breaches, cooperate with law-enforcement or regulatory authorities, remove or restrict content, revoke Coins, disable features, suspend Accounts, terminate access or take other remedial action where it believes these Terms or Applicable Laws have been violated.
11. OWNERSHIP OF INFORMATION ON THE PLATFORM AND INTELLECTUAL PROPERTY RIGHTS
11.1. All rights, title and interest in and to the Platform, including the Voice Soul name and branding, software, code, design, user interface, user experience, workflows, AI integrations, algorithms, models to the extent owned or licensed by the Company, databases, documentation, content, premium skins, graphics, icons, trademarks, service marks, trade names, logos, Coin system, wallet mechanics, feature design and all related intellectual property, are owned by or licensed to the Company.
11.2. Subject to these Terms, the Company grants the User a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended purpose during the period the User is authorized to use it.
11.3. No right, title or interest in the Platform or the Company’s intellectual property is transferred to the User. The User must not copy, reproduce, distribute, modify, create derivative works, publicly display, publicly perform, publish, republish, download, store, transmit, reverse engineer, sell, license, exploit or misuse any part of the Platform except as expressly permitted by the Company.
11.4. The User retains ownership of User Content, subject to the license granted to the Company under these Terms and any rights of third parties. The Company does not claim ownership of the User’s underlying voice, images, prompts or other User Content merely because the User uses the Platform.
11.5. AI Outputs may be generated using third-party models and may not be unique. Similar or identical outputs may be generated for other users. The Company does not guarantee that the User will own exclusive rights in any AI Output or that any AI Output will be free from third-party rights.
11.6. Any feedback, suggestions, ideas, enhancement requests or recommendations provided by the User may be used by the Company without restriction, obligation or compensation, subject to Applicable Laws and the Privacy Policy.
12. REPRESENTATIONS AND WARRANTIES
12.1. The User represents and warrants that they have the full legal right, capacity, authority and power to enter into these Terms and to perform their obligations under these Terms.
12.2. The User represents and warrants that all information provided to the Company is true, accurate, complete and current, and that the User will keep such information updated.
12.3. The User represents and warrants that all Content submitted, uploaded, recorded, linked, transmitted or processed through the Platform is lawful, non-infringing, authorized and supported by all consents, permissions and legal grounds required under Applicable Laws.
12.4. The User represents and warrants that use of the Platform will not violate any Applicable Laws, third-party rights, privacy rights, publicity rights, intellectual property rights, contractual restrictions, employment obligations, confidentiality obligations, recording-consent laws, data-protection laws or platform rules.
12.5. The User represents and warrants that the User will not rely on the Platform or AI Outputs for medical, legal, financial, emergency, governmental, immigration, safety-critical, life-critical, regulated professional or other high-risk purposes.
12.6. The Company makes no representation or warranty other than those expressly stated in these Terms. All implied warranties are excluded to the maximum extent permitted by Applicable Laws.
13. CONFIDENTIALITY
13.1. The User agrees that all information, data, materials, documentation, technical information, product information, feature information, pricing information, security information, non-public communications and other information relating to the Company or the Platform that is not publicly available shall be treated as confidential.
13.2. The User agrees to maintain the confidentiality of all such information and not to disclose, copy, misuse, reverse engineer, publish, transfer or exploit such information except as expressly permitted by the Company in writing or as required by Applicable Laws.
13.3. Confidential information may be disclosed to the extent required by law, court order, governmental direction or regulatory requirement, provided that the User gives the Company prior notice where legally permissible and cooperates in limiting the scope of disclosure.
13.4. The Company may access, use, retain or disclose Account information, Content, usage logs, payment-related information, support communications, device information or other information where necessary to provide Services, comply with Applicable Laws, enforce these Terms, prevent fraud or abuse, protect rights and safety, respond to legal process or as otherwise described in the Privacy Policy.
13.5. The User acknowledges that the Platform may not retain permanent chat history, transcript history, image history or session history, and that deleted, expired, transient or non-retained conversations, translations, recordings, images, prompts, AI Outputs, Coins, sessions or logs may not be recoverable.
14. COMMUNICATION AND SUBSCRIPTION
14.1. Your acceptance of these Terms includes your consent to receive electronic communications from the Company, including notices, updates, transactional messages, service messages, security alerts, subscription notices, payment notices, support communications, marketing communications and legal notices by email, SMS, in-app message, push notification, website posting or other electronic means.
14.2. You may opt out of promotional communications where required by Applicable Laws. You may still receive transactional, legal, security, account, billing or service communications necessary for operation of the Platform.
14.3. Advertisements, Offer Walls and analytics may involve advertising identifiers, device identifiers, cookies, SDKs, pixels, attribution tools, profiling, audience segmentation, fraud-prevention checks and targeted advertising, subject to your consent choices, device settings, the Privacy Policy and Applicable Laws.
14.4. You agree to cooperate with the Company when the Company reaches out to you for support, verification, payment, security, abuse-prevention, privacy or compliance purposes.
14.5. Notices sent by the Company will be deemed received when posted on the Platform or website, when sent to the email address or mobile number associated with your Account, or when otherwise made available through a reasonable electronic method.
15. LIMITATION OF LIABILITY
15.1. To the maximum extent permitted by Applicable Laws, the Company, its Affiliates, directors, officers, employees, contractors, licensors, service providers, agents and representatives shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive or remote damages, or for any loss of profits, revenue, business, goodwill, reputation, data, content, opportunity, anticipated savings, device functionality, translations, communications, Coins, rewards or use, whether arising in contract, tort, negligence, strict liability, statute or otherwise.
15.2. Without limiting the foregoing, the Company shall not be liable for mistranslations, incorrect AI Outputs, misunderstandings, inaccurate image descriptions, offensive outputs, missing nuance, delays, interruptions, loss of data, non-retention of history, data deletion, device issues, internet failure, third-party API failures, payment failures, ad failures, Offer Wall failures, reward tracking failures, location inaccuracies, permission settings, regulatory restrictions, app-store actions or any use of the Platform for professional, safety-critical or high-risk purposes.
15.3. The Company shall not be liable for advertisements, third-party products, third-party services, external websites, Offer Wall providers, survey providers, games, payment processors, app stores, AI vendors, cloud providers, analytics providers, linked content or any act, omission, policy, availability, error, failure, delay, privacy practice or content of a third party.
15.4. To the maximum extent permitted by Applicable Laws, the Company’s aggregate liability for all claims arising out of or relating to these Terms, the Platform, Services, Coins, subscriptions, AI Outputs, advertisements or Third-Party Services shall not exceed the lower of: (a) the amount actually paid by the User to the Company for the specific paid Service giving rise to the claim during the three months immediately preceding the event giving rise to liability; or (b) INR 5,000. For Free Services, the Company’s aggregate liability shall be limited to INR 1,000.
15.5. Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by Applicable Laws, including liability that cannot lawfully be excluded for fraud, willful misconduct or any non-waivable statutory right.
16. TRANSFER OF RIGHTS
16.1. The T&Cs are binding on the User/Visitor and their successors and permitted assigns. The User/Visitor may not assign, transfer, delegate or sublicense any rights or obligations under these T&Cs without the Company’s prior written consent.
16.2. The Company may transfer, assign, delegate, subcontract or novate its rights and obligations under these T&Cs to an Affiliate, successor, acquirer, service provider or any person in connection with a merger, acquisition, restructuring, financing, sale of assets, business transfer, change of control or similar transaction, subject to Applicable Laws.
17. SECURITY OF DATA
17.1. The Company will use reasonable administrative, technical and organizational safeguards designed to protect the Platform and data processed through it, taking into account the nature of the data, risks involved, technical feasibility and Applicable Laws.
17.2. No internet, mobile, AI, cloud, advertising, payment or data-processing system is completely secure. The Company does not guarantee that the Platform, User Content, AI Outputs, Coins, Account data, payment information or Third-Party Services will be error-free, uninterrupted, immune from unauthorized access, malware, breach, loss, corruption or misuse.
17.3. The User is responsible for using secure devices, current operating systems, protected networks, strong passwords, app-store hygiene and appropriate privacy settings. The User must not share credentials or allow unauthorized persons to access the User’s Account or device.
17.4. The Company may perform statistical, diagnostic, security, fraud-prevention, analytics and product-improvement analysis in accordance with the Privacy Policy and Applicable Laws.
18. MODIFICATION OF T&CS
18.1. The Company reserves the right to amend, update or replace these T&Cs from time to time to reflect changes in the Platform, Services, Coins, subscriptions, advertisements, Third-Party Services, Applicable Laws, security requirements, business operations or risk allocation.
18.2. Updated T&Cs may be posted in the Platform, on the website, in the app-store listing, through email, in-app notice, push notification or other reasonable method. The updated T&Cs will be effective from the date stated in the notice or, if no date is stated, from the date they are posted.
18.3. If an update materially affects the User’s rights or obligations, the Company will provide notice or obtain consent where required by Applicable Laws. If the User does not agree to updated T&Cs, the User must stop using the Platform and cancel any subscription before the next renewal, where applicable.
19. DISCLAIMER
19.1. All information, Services, Coins, AI Outputs, advertisements, Third-Party Services and related content provided on or through the Platform are provided on an “as is”, “as available” and “with all faults” basis, without warranties of any kind, whether express, implied, statutory or otherwise, to the maximum extent permitted by Applicable Laws.
19.2. The Company disclaims all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, uninterrupted availability, security, reliability, compatibility, quality, performance, legality, suitability, error-free operation, correction of defects and absence of harmful components, to the fullest extent permitted by Applicable Laws.
19.3. The Company does not warrant that translations will preserve meaning, nuance, grammar, tone, cultural context, dialect, intent, accent, idiom, legal meaning, medical meaning, financial meaning or technical meaning.
19.4. The Company does not warrant that image interpretation will correctly identify objects, people, places, text, signs, context, risks, sensitive content or meaning, or that descriptive audio will be safe, accurate, complete or non-offensive.
19.5. Third-party advertisements, offers, products, services, external apps, surveys, games, websites and links are not endorsed, controlled or guaranteed by the Company, and the Company shall not be responsible for any transaction, communication or dispute between the User and any third party.
19.6. No advice or information, whether oral or written, obtained from the Company, the Platform, customer support, AI Outputs, advertisements or Third-Party Services creates any warranty not expressly stated in these Terms.
20. INDEMNIFICATION
20.1. The User agrees to indemnify, defend and hold harmless the Company, its Affiliates, directors, officers, employees, contractors, licensors, service providers, agents and representatives from and against all claims, demands, complaints, proceedings, damages, losses, liabilities, penalties, costs and expenses, including reasonable legal fees, arising out of or relating to the User’s use or misuse of the Platform, User Content, breach of these Terms, violation of Applicable Laws, infringement or misappropriation of third-party rights, unlawful recording, surveillance, biometric misuse or data collection, payment fraud, chargebacks, Offer Wall manipulation or reliance on AI Outputs.
20.2. The Company may assume control of the defense of any matter subject to indemnification. The User agrees to cooperate with the Company’s defense and settlement of any such matter. The User must not settle any claim in a manner that imposes liability or obligation on the Company without the Company’s prior written consent.
20.3. This indemnification obligation shall survive termination or expiration of the User’s access to the Platform or Services.
21. GOVERNING LAW AND JURISDICTION
21.1. These T&Cs, and any dispute, claim, controversy or proceeding arising out of or relating to these T&Cs, the Platform, Services, Coins, subscriptions, AI Outputs, advertisements, Third-Party Services or any relationship between the User/Visitor and the Company, shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
21.2. Subject to any non-waivable consumer forum or statutory remedy available under Applicable Laws, the User/Visitor hereby submits to the exclusive jurisdiction of the courts and tribunals at Bangalore, Karnataka., India for all disputes arising out of or relating to these T&Cs, the Platform, Services, Coins, subscriptions, AI Outputs, advertisements or the User’s relationship with the Company.
21.3. The User/Visitor irrevocably waives any objection they may have now or in the future to the choice of courts and tribunals at Bangalore, Karnataka, India, including any objection based on forum non conveniens, lack of territorial convenience or similar grounds, to the maximum extent permitted by Applicable Laws.
22. SEVERABILITY
22.1. Every provision contained in these T&Cs shall be severable and distinct from every other provision. If, at any time, any one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby.
22.2. Any invalid, illegal or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal and enforceable while preserving the intended economic and legal effect, to the maximum extent permitted by Applicable Laws.
23. WAIVERS
23.1. Neither the failure to exercise nor any delay in exercising any right, power, privilege or remedy under these T&Cs shall in any way impair or affect the exercise thereof or operate as a waiver thereof, in whole or in part.
23.2. No single or partial exercise of any right, power, privilege or remedy under these T&Cs shall prevent the exercise of any other right, power, privilege or remedy under these T&Cs.
23.3. Any waiver by the Company must be in writing and shall apply only to the specific instance and purpose for which it is given.
24. CONTACT INFORMATION
Please feel free to contact us if you have any questions about our T&Cs, Privacy Policy, payments, Coins, subscriptions, Offer Wall rewards, advertisements, AI Outputs, permissions or the information practices of the Services, on the below mentioned details:
Addressed To: Sohofi Global Technologies
Name / Designation: SM/ Support Contact
Email Address: sohofi@sohofi-global.com
Office Address: Flat No. 203, 23/1, J R Makwoods Apartments, Old Mangammanapalya Road,
Popular Colony, Mangammanapalya, Bengaluru, Bengaluru Urban, Karnataka, 560068
Platform: Voice Soul
Company: Sohofi Global Technologies